Refund policy
We want you to love what you ordered. If you're not completely satisfied, we offer a 7-day return window from the date of delivery.
Eligibility
To be eligible for a return, your item must:
- Be returned within 7 days of the delivery date
- Be unworn, unwashed, and in its original condition
- Have all original tags attached
- Be in its original packaging
Non-Returnable Items
The following items cannot be returned:
- Sale or discounted items
- Underwear, socks, or other intimate apparel (for hygiene reasons)
- Gift cards
- Items marked as final sale
How to Request a Return
- Email us at egotraplondon@gmail.com within 7 days of receiving your order
- Include your order number and reason for return
- Wait for our team to confirm your return request and provide a return address
- Ship the item back using a tracked service — return postage is the customer's responsibility
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
We do not offer direct exchanges. If you'd like a different size or item, please return your original order and place a new one.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order number. We'll make it right at no extra cost to you.
Contact Us
For any return or refund queries, please reach out to us at [your contact email] or via our website.
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